Check out the company making software to manage smartphones connecting to your enterprise network! They can even do remote control of devices such as BlackBerry, Windows Mobile and Android! Their working with Apple to allow the software to manage iOS devices… you know Apple…not that easy to get that level of access!
If IT can connect back to your phone and you allow them to connect, they can access the screen and keypad as if they are working physically on your phone. Just like how we use Remote Desktop on out Windows PC! Cool!